Support · Contact

Get in touch.

Real humans answer. Pick the channel that fits — billing, abuse, compliance, or general questions.

Effective date: November 1, 2025

Email

The fastest way to reach us is by email. We aim to respond within one business day, Monday through Friday.

Reporting abuse

If you received an invitation through Inviter AI that you believe violates our Anti-Spam Policy, forward the full message — including all headers — to abuse@simplecommissions.com. Trust & safety reviews every report within 24 hours.

Privacy & data requests

To access, correct, export, or delete the personal data we hold about you, email privacy@simplecommissions.com from the address on file with your account. We respond within 30 days as required by GDPR and CCPA.

Refund & chargeback questions

Before reaching out, please read the Refund Policy — all sales are final because payments go peer-to-peer between members. We cannot refund member-to-member transactions. Filing a chargeback for any portion of your purchase will result in account termination.

Mailing address

Simple Commissions
c/o The Software System
Mailing address available on request — please email first so we can route physical correspondence correctly.

Hours

Email support: 9am – 6pm US Eastern, Monday through Friday. Outside those hours we monitor the abuse@ inbox for time-sensitive deliverability and security issues.

What we cannot help with

  • Tracking or modifying a peer-to-peer payment (Cash App, Zelle, PayPal, Venmo, etc.) — those happen directly between members. Contact your sponsor or the payment provider.
  • Recovering a chargebacked or disputed payment — once filed, the dispute is between you and your bank or card processor.
  • Tax or legal advice — please consult a qualified professional in your jurisdiction.
  • Verifying or vetting other members — do your own due diligence before transacting.
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